The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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21st May 2018
Manually managing real-time activities leaves contact centres struggling with poor customer experiences and inefficient staff utilisation, resulting in increased costs.
In this paper read about the 9 steps for proactive real-time management and the benefits that an automated process.
White Paper written by: QStory
Click here to download your copy of the White Paper
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
