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How Can I Improve the Productivity of Gen Z and…
Omnichannel – What Is an Acceptable Waiting Time?
Recorded Webinar: The Role of Chatbots in the Contact…
What Not to Miss at Call & Contact Centre Expo 2019
Overcoming Barriers to Five-Star Service
20 Contact Centre Objectives
How to Better Integrate Customer Service and Marketing
Are You Getting the Most From Your Technology?
White Paper: How to Overcome the Barriers to Five-Star…
What Role Will Chatbots Play in 2020?
How to Develop a Digital Service Strategy
13 Things Every Contact Centre Advisor Needs to Know
7 Tips for Great Social Customer Service in the Cloud
7 Live Chat and Co-Browsing Tips
Why Do I Need Better Contact Centre Security?
18 Ways to Improve the Effectiveness of Your Digital…
How Do I Integrate Contact Centre Technology With My CRM…
14 Tips to Provide a Kind Customer Experience
What Makes a Good Agent Experience?
23 Contact Centre Predictions for 2019
White Paper: 7 Ways to Motivate Staff and Improve…
11 Customer Retention Strategies
Puzzel Launches a New Application for Omnichannel Service
How to Use Psychology to Improve the Customer Experience
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How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise