White Paper: Building your brand around better service

Winners and Losers – November 2015

Movers and Shakers – October 2015

Smart Headphones Offer Improved Audio

42% Snub Traditional Working Hours

What Does the Future Hold for Customer Service?

Call Centre & Customer Services Summit 2015 –…

New Headset Features Active Noise-Cancellation

Could Your Contact Centre Survive a Tube Strike?

How Do I… Overcome the Friday Slump?

Winners and Losers – June 2015

Recorded Webinar: The Future of Customer Service

Smarter Working Put into Practice

What’s Next With… Headsets?

Twitter Debate – Should all Agents Handle all…

Headsets Become Skype Compatible

9 Lessons From the Connect Assist Contact Centre

Headsets Available Through Subscription

Companies Failing to Address Noise Issues

Audio Processor Makes Debut

Plantronics Unveil New Headsets

Plantronics Announce Tour Agenda

What Does 2015 Hold for the Contact Centre?

The Way Ahead Tour – Cardiff