Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: The Future of Customer Service

Published On: 6th Aug 2026 10:18

Customer service has changed dramatically in the past five years and will continue to do so in the future.

In this webinar, we look at the latest trends and how they will impact the future of customer service.

Topics Discussed

Customer Loyalty
Creating a connection with customers
Web Chat
Social Media
The latest thinking in metrics
New communication channels
Changing Customer Demographics
Customer Experience vs Price as a Differentiator
The latest customer service technology
Top tips from the audience

Panellists

Nicola Millard

BT

Richard Kenny

Plantronics

Jonty Pearce

Call Centre Helper

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