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Nexidia

Discover and explore our Nexidia content collection, including articles, blogs, news stories, case studies, resources and more.

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The Best KPIs to Use in Your Call Centre

The Best KPIs to Use in Your Call Centre

The Top 25 Contact Centre Technology – 2011

The Top 25 Contact Centre Technology – 2011

The Top Words and Phrases Customers Use to Express their Dissatisfaction

The Top Words and Phrases Customers Use to Express their…

The Top 10 Call Centre Technology for 2009 – the results

The Top 10 Call Centre Technology for 2009 – the…

10 Best Practices to Improve Customer Service Live Chat

10 Best Practices to Improve Customer Service Live Chat

Top 10 Contact Centre Technology Awards 2014 – The Results

Top 10 Contact Centre Technology Awards 2014 – The…

Top 10 Contact Centre Software and Technology 2018

Top 10 Contact Centre Software and Technology 2018

The Top 10 most respected Call Centre People – 2009

The Top 10 most respected Call Centre People – 2009

22 Top Tips to Improve your Customer Surveys

22 Top Tips to Improve your Customer Surveys

A list of Call Recording Suppliers

A list of Call Recording Suppliers

Using Call Recordings To Coach Staff

Using Call Recordings To Coach Staff

Choosing a Speech Analytics Solution

Choosing a Speech Analytics Solution

Word Spotting vs. Phonetic Search vs Speech Recognition

Word Spotting vs. Phonetic Search vs Speech Recognition

Typical Uses For Speech Analytics

Typical Uses For Speech Analytics

Sentiment Analysis

Sentiment Analysis

Trade Secrets: Getting the best from your Performance Management solution

Trade Secrets: Getting the best from your Performance…

16 of the Best Uses for… Voice Analytics Tools

16 of the Best Uses for… Voice Analytics Tools

Speech Analytics Vendors

Speech Analytics Vendors

Speech Analytics Case Studies

Speech Analytics Case Studies

Nine Things They Don’t Tell You About Speech Analytics

Nine Things They Don’t Tell You About Speech…

NiCE Nexidia

NiCE Nexidia

Recorded Webinar: Improve Quality Monitoring & Performance Management

Recorded Webinar: Improve Quality Monitoring &…

Omnichannel – What Is an Acceptable Waiting Time?

Omnichannel – What Is an Acceptable Waiting Time?

Speech analytics: Where is the best return on investment?

Speech analytics: Where is the best return on investment?

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise