The Worlds Largest Contact Centre Online Community
The Worlds Largest Contact Centre Online Community
Close
14th March 2010
The key call recording suppliers
Call and voice recording, telephone logging and phone call quality monitoring systems, including voip, and screen, for a call centre or other needs, with consultancy & training.
Speech analytics software and solutions. Improve customer satisfaction. Increase agent productivity.
Infinity CCS provide applications and services to contact centres and companies that use them. Call recording is part of the Infinity CCS portfolio.
Magnetic North Software has been a leading provider of contact centre systems since 1998. True multi-tenant, secure, cloud-based ‘pay-as-you-go’ services scale with your business and can run standalone, or alongside existing On-Premise systems, and over either PSTN or VOIP – and can be operational within days.
NewVoiceMedia is a leading provider of Hosted Contact Centre solutions. Call recording is available as part of the hosted suite of applications.
Provides global integrated digital recording and management solutions, serving the business needs of multiple markets.
Nexidia provides customer interaction analytics that enable companies to drive business transformation by capturing and using the full range of customer communications. Using the voice of the customer from phone calls, surveys, email, chats, and social media sites, Nexidia help companies synthesize this data for operational improvements and strategic transformation.
An innovative contact centre systems integrator focused on helping businesses reduce costs whilst improving the customer experience, exploiting their IT/Telecoms investment with value-added applications.
Red Box proivde solutions designed to meet the highly specific voice recording needs of different sectors, including the financial services industry and public safety organisations.
Actionable Intelligence solutions for workforce optimisation, networked video, communications interception, branch, remote and back-office operations, and public safety
ContactBabel is an analysis firm focusing upon the global contact centre and CRM industries. Solution providers and contact centres alike use ContactBabel’s industry knowledge to investigate and understand the industry through primary research and market analysis.
The following companies are also involved in the call recording and speech analytics market.
Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.
He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.
He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."
Connect with Jonty on LinkedIn
Read more by Jonty Pearce
Contact Centre Reports, Surveys and White Papers straight to your inbox!
Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies.
Close
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
" alt="The Ultimate Guide to Data Mining">
" alt="How To Forward a Voicemail on Any Device">
" alt="What Is Caller ID Spoofing? How To Spot, Prevent, and Guard Against It">
" alt="4 Ways a People-First AI Strategy Drives Better Service">