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Morris Pentel

Morris Pentel, Principal Consultant & Customer Success Director

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Recent Articles Most Viewed Articles
Finding the Ideal Opening Hours for Your Contact Centre

Finding the Ideal Opening Hours for Your Contact Centre

The Top 20 Webinars

The Top 20 Webinars

28 Great Contact Centre Tips to Start the New Year

28 Great Contact Centre Tips to Start the New Year

What is a Customer Satisfaction Score (and How to Calculate CSAT)

What is a Customer Satisfaction Score (and How to…

What Is Customer Journey Analytics and How Can It Benefit Your Organization?

What Is Customer Journey Analytics and How Can It…

Podcast – Contact Centre Transformation Ideas

Podcast – Contact Centre Transformation Ideas

Customer Service Feedback: How to Perfect Your Strategy

Customer Service Feedback: How to Perfect Your Strategy

The Top 10 Customer Service Strategies That Stand the Test of Time

The Top 10 Customer Service Strategies That Stand the…

Recorded Webinar: Contact Centre Transformation Ideas

Recorded Webinar: Contact Centre Transformation Ideas

What Is CSAT? – With a Meaning, Calculations and Great Tips

What Is CSAT? – With a Meaning, Calculations and…

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What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports