Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: 10 Easy Ways to Improve Customer Satisfaction

Published On: 6th Aug 2026 12:47

In this webinar we look at 10 simple and straightforward ways to improve Customer Satisfaction.

Some of these you should be able to deploy and see results with two weeks.

Topics Discussed

Quick wins
Incremental steps
Identifying pinch points in the customer experience
Empowering front line agents
Changing agent behaviour
Setting the right expectations

Recognising Customer Emotions
Listening to the Voice of the Customer (VOC)
Putting management in the shoes of the customer
Reducing Customer Effort
Technology to improve the customer experience
Top Tips from the audience

Panellists

Customer Experience Foundation

Jonathan Kershaw

NewVoiceMedia

Chris Haggis

NewVoiceMedia

Jonty Pearce

Call Centre Helper

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