The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn
Recorded Call Centre and Customer Experience Webinars

24th November 2017

Recorded Webinar: 10 Easy Ways to Improve Customer Satisfaction

Page Views
1137

Written by Rachael Trickey

In this webinar we look at 10 simple and straightforward ways to improve Customer Satisfaction.

Some of these you should be able to deploy and see results with two weeks.

Topics Discussed

  • Quick wins
  • Incremental steps
  • Identifying pinch points in the customer experience
  • Empowering front line agents
  • Changing agent behaviour
  • Setting the right expectations
  • Recognising Customer Emotions
  • Listening to the Voice of the Customer (VOC)
  • Putting management in the shoes of the customer
  • Reducing Customer Effort
  • Technology to improve the customer experience
  • Top Tips from the audience

Panellists

Morris Pentel - Headshot
Morris Pentel
Customer Experience Foundation
Jonathan Kershaw - Headshot
Jonathan Kershaw
NewVoiceMedia
Chris Haggis - Headshot
Chris Haggis
NewVoiceMedia
Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn

Read more by Rachael Trickey

See more:

Morris PentelOn DemandVonage

Your Next Read

Guest Blogs
Hands holding a smartphone with a voice message

How To Forward a Voicemail on Any Device

Guest Blogs
Smartphone call from unknown or stranger number

What Is Caller ID Spoofing? How To Spot, Prevent, and Guard Against It

Guest Blogs
Abalog phone on one side with a digital phone on the other

Analog vs. Digital – Which Telephone System Is Best?

Call Centre Management
Person sat at desk with clock and icons

The Secrets to Scheduling Multi-Skilled Agents

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise