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13th July 2020
Morris Pentel, Chairman of the Customer Experience Foundation, gives a presentation on how you can transform your contact centre’s performance, in this special edition of The Contact Centre Podcast.
In his presentation, Morris also discusses key learnings from the COVID-19 outbreak and the importance of building positive habits, and he talks us through how we can set new tactical goals in the contact centre.
To listen to the podcast directly from this web page, just hit the play button below:
The Contact Centre Podcast – Episode 24:
This podcast was made possible by our sponsor NICE. To find out more about NICE’s contact centre solutions, visit their website
To watch the full recording of the webinar that this podcast has been sourced from, click here.
Podcast Time Stamps
Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.
She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
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