The Largest Online Community for Contact Centre Professionals

Home LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar

Magnus Geverts

Magnus Geverts, VP Product Marketing, Calabrio

Connect with Magnus on LinkedIn

Recent Articles Most Viewed Articles
32 Call Centre KPIs That You Need to Track (And Why!)

32 Call Centre KPIs That You Need to Track (And Why!)

14 Best Practices for Maximizing Your Service Level

14 Best Practices for Maximizing Your Service Level

17 Resource Planning Tools and Techniques You Should Know

17 Resource Planning Tools and Techniques You Should Know

15 Contact Centre Homeworking Problems and How to Overcome Them

15 Contact Centre Homeworking Problems and How to…

19 Reasons Why Collecting Customer Feedback Is Important for Your Organization

19 Reasons Why Collecting Customer Feedback Is Important…

Top Contact Centre Predictions for 2026

Top Contact Centre Predictions for 2026

The 26 Principles of Good Customer Service

The 26 Principles of Good Customer Service

What Is Exceptional Customer Service?

What Is Exceptional Customer Service?

Super-Agents: The Top Ten Qualities of Great Contact Centre Agents

Super-Agents: The Top Ten Qualities of Great Contact…

30 Contact Centre Predictions for 2021

30 Contact Centre Predictions for 2021

16 Contact Centre Technology Innovations That You Can’t Ignore

16 Contact Centre Technology Innovations That You…

18 Characteristics of Great Customer Service

18 Characteristics of Great Customer Service

What Are the Main Call Centre Pain Points, and How Can They Be Solved?

What Are the Main Call Centre Pain Points, and How Can…

How Are Customer Expectations Changing and What Does That Mean for Us?

How Are Customer Expectations Changing and What Does…

Contact Centre Predictions for 2023

Contact Centre Predictions for 2023

14 New Uses for AI to Improve Your Customer Service

14 New Uses for AI to Improve Your Customer Service

17 New Ways to Improve Schedule Adherence in the Contact Centre

17 New Ways to Improve Schedule Adherence in the Contact…

20 Great Ways to Drive Down Customer Complaints

20 Great Ways to Drive Down Customer Complaints

15 Inventive Strategies to Increase Customer Satisfaction (CSAT)

15 Inventive Strategies to Increase Customer…

20 Customer Experience Management Tools and How They Can Help (CEM)

20 Customer Experience Management Tools and How They Can…

What Are the Key Call Centre Technologies?

What Are the Key Call Centre Technologies?

Where Are Contact Centres REALLY Seeing AI Success?

Where Are Contact Centres REALLY Seeing AI Success?

Why Is Omnichannel Customer Service Important?

Why Is Omnichannel Customer Service Important?

What to Look for in WFM Software

What to Look for in WFM Software

Close Close
Top Stories

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Latest News

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Resources

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

4th August 2026

Ai4 2026

23rd August 2026

Contact.io Conference

Latest Blogs

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Upcoming Webinars

Webinar: How to Improve Trust in Automated Quality Monitoring

Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?