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Magnus Geverts

Magnus Geverts, VP Product Marketing, Calabrio

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32 Call Centre KPIs That You Need to Track (And Why!)

32 Call Centre KPIs That You Need to Track (And Why!)

14 Best Practices for Maximizing Your Service Level

14 Best Practices for Maximizing Your Service Level

17 Resource Planning Tools and Techniques You Should Know

17 Resource Planning Tools and Techniques You Should Know

19 Reasons Why Collecting Customer Feedback Is Important for Your Organization

19 Reasons Why Collecting Customer Feedback Is Important…

15 Contact Centre Homeworking Problems and How to Overcome Them

15 Contact Centre Homeworking Problems and How to…

Can AI Really Handle Customer Complaints?

Can AI Really Handle Customer Complaints?

What Is Exceptional Customer Service?

What Is Exceptional Customer Service?

The 26 Principles of Good Customer Service

The 26 Principles of Good Customer Service

30 Contact Centre Predictions for 2021

30 Contact Centre Predictions for 2021

Super-Agents: The Top Ten Qualities of Great Contact Centre Agents

Super-Agents: The Top Ten Qualities of Great Contact…

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8×8 Enters a Strategic Partnership With ULAP

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Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports