The Worlds Largest Contact Centre Online Community

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Magnus Geverts

Magnus Geverts, VP Product Marketing, Calabrio

Connect with Magnus on LinkedIn

Filter Filter Filter
Recent Articles Most Viewed Articles
How to Maintain High Quality on Self-Service Channels

How to Maintain High Quality on Self-Service Channels

What Are Intelligent Contact Centres Doing Right Now?

What Are Intelligent Contact Centres Doing Right Now?

Are Chatbots the Tech We All Love to Hate?

Are Chatbots the Tech We All Love to Hate?

Can AI Really Handle Customer Complaints?

Can AI Really Handle Customer Complaints?

Calabrio Announces Strategic Acquisition of Echo AI

Calabrio Announces Strategic Acquisition of Echo AI

Is Your Scheduling in Need of an Overhaul? Try These 8 Top Tips

Is Your Scheduling in Need of an Overhaul? Try These 8…

Time-Saving Hacks for Quality Monitoring

Time-Saving Hacks for Quality Monitoring

Need to Reduce Call Transfers? Try These Approaches

Need to Reduce Call Transfers? Try These Approaches

Smart Ways to Achieve More and Regret Less

Smart Ways to Achieve More and Regret Less

5-Step Detox Programme for Contact Centre Health

5-Step Detox Programme for Contact Centre Health

Close Close
Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports