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Lifesize

Discover and explore our Lifesize content collection, including articles, blogs, news stories, case studies, resources and more.

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2019 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?

2019 Survey Report: Is Your Contact Centre Delivering…

White Paper (2017 Edition): What Contact Centres Are Doing Right Now

White Paper (2017 Edition): What Contact Centres Are…

18 Characteristics of Great Customer Service

18 Characteristics of Great Customer Service

19 Ways to Deal with High Contact Volumes

19 Ways to Deal with High Contact Volumes

28 Brilliant Hacks to Improve Contact Centre Efficiency

28 Brilliant Hacks to Improve Contact Centre Efficiency

Tapping Into the Collective Customer Subconscious

Tapping Into the Collective Customer Subconscious

Intelligent Routing: Your Customer’s AI Wingman

Intelligent Routing: Your Customer’s AI Wingman

How AI Can Assist Your Contact Centre Team

How AI Can Assist Your Contact Centre Team

Contact Centres Get No Respect: Make Them Strategic Business Hubs

Contact Centres Get No Respect: Make Them Strategic…

Great First Impressions May Start With AI

Great First Impressions May Start With AI

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports