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17th January 2022
Throughout May 2019, Call Centre Helper readers were invited to take part in a “How Contact Centres Are Delivering Exceptional Customer Service” survey.
The aim of the survey was to capture a snapshot view of exactly what contact centres are doing to meet the ever-increasing demands of the modern customer.
The report covers a number of different industry-related topics, to get the greatest possible insight into the industry today, so you can benchmark your contact centre against others.
Is Your Contact Centre Delivering Exceptional Customer Service? (2019): A Call Centre Helper Research Paper sponsored by Jabra, Natterbox, NICE inContact, and Serenova.
To download the full copies of our ‘What Contact Centres Are Doing Right Now’ survey reports follow the links below:
You can also download the full copies of our ‘Is Your Contact Centre Delivering Exceptional Customer Service?’ survey reports by following the links below:
For more great information check out our other Contact Centre Research
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
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