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Lifesize

Discover and explore our Lifesize content collection, including articles, blogs, news stories, case studies, resources and more.

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White Paper: Delivering Customer Service with Cloud-Based Contact Centres

White Paper: Delivering Customer Service with…

Half of Call Centres Have a System of Continuous Improvement in Place

Half of Call Centres Have a System of Continuous…

White Paper: 2019 Contact Centre Trends You Need to Know

White Paper: 2019 Contact Centre Trends You Need to Know

White Paper: Quality Management and Your Cloud Contact Centre

White Paper: Quality Management and Your Cloud Contact…

What Not to Miss at Call & Contact Centre Expo 2019

What Not to Miss at Call & Contact Centre Expo 2019

Research Finds That Multi-Channel Customer Experiences Are Falling Short

Research Finds That Multi-Channel Customer Experiences…

Report: The Forrester Wave – Cloud Contact Centers, Q3 2018

Report: The Forrester Wave – Cloud Contact…

Gartner Recognises Serenova for Contact Centre as a Service

Gartner Recognises Serenova for Contact Centre as a…

Serenova Recognised for Cloud Capability

Serenova Recognised for Cloud Capability

PHH Mortgage Moves Its Contact Centre to the Cloud

PHH Mortgage Moves Its Contact Centre to the Cloud

Serenova Fully Integrates Quality Management With CxEngage

Serenova Fully Integrates Quality Management With CxEngage

Serenova Wins Product of the Year

Serenova Wins Product of the Year

Serenova Announces New Integrated Performance Management Solution

Serenova Announces New Integrated Performance Management…

Serenova Launches Skylight for CRM

Serenova Launches Skylight for CRM

Infographic: Contact Centre Complexity Hurts Your Bottom Line

Infographic: Contact Centre Complexity Hurts Your Bottom…

Enterprise Connect – Orlando

Enterprise Connect – Orlando

Background Noise Is Becoming Less of an Issue for Contact Centres

Background Noise Is Becoming Less of an Issue for…

The Results of Our Biggest Ever Contact Centre Survey Are In!

The Results of Our Biggest Ever Contact Centre Survey…

Serenova Acquires TelStrat

Serenova Acquires TelStrat

Datasheet: How to Improve the Agent Experience

Datasheet: How to Improve the Agent Experience

Last Chance to Benchmark Yourself Against Your Industry Peers

Last Chance to Benchmark Yourself Against Your Industry…

Take Part in Our Biggest Ever Contact Centre Survey!

Take Part in Our Biggest Ever Contact Centre Survey!

Photos from September 2017 Call Centre & Customer Services Summit

Photos from September 2017 Call Centre & Customer…

Serenova Announces Pascal Vincent as Chief Technology Officer

Serenova Announces Pascal Vincent as Chief Technology…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise