The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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14th January 2019
Looking for an independent assessment of the leading cloud contact centre vendors?
Forrester Research has evaluated the main players for you, with Serenova highlighted as a Strong Performer.
Report written by: Forrester.
Click here to download your copy of the report.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
