Want to Speak in the Same Language as the Customer? Use…

How to Build Rapport on the Phone – With Examples

11 Ideas to Improve Knowledge Management in the Contact…

9 Strategies to Improve Customer Satisfaction

10 Top Tips to Improve Email in the Call Centre

10 Best Practices to Improve Customer Service Live Chat

Survey Reveals Link Between Accent and a Salesperson’s…

How to Write an IVR Script – With an Example

Ten Tips for Giving Your Chatbot a Human Voice

Seven Tips to Avoid Dead Air Time in Customer Service…

The Best Courtesy Words and Expressions to Use in…

10 Catchy Greeting Examples for Customer Service

Ten Tips to Provide a Greater Webchat Experience  

Words and Phrases an Advisor Should NEVER Say to an…

Dear Valued Customer – How NOT to Write a Customer…

7 Ways to Offer Multilingual Customer Service

Positive Statements to Increase Customer Satisfaction

Why Removing Negative Words Could Hurt Your Contact Centre

How to Build an Emotional Connection with Customers

How to Handle Angry Customers in a Call Centre

The Language of Call Centres and Why It Can “Offend the…

The Art of Language

Simplify the Words You Use in Emails and Webchats

6 Ways Agents Can Communicate the Need for Help – During…