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Browse our range of content on using effective language and communication techniques to enhance customer experience in contact centres and BPOs.

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The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to…

Positive Scripting Examples for Better Customer Conversations

Positive Scripting Examples for Better Customer…

Alternatives to Saying “Don’t Worry” to Customers

Alternatives to Saying “Don’t Worry” to…

Complementary Words for Customer Service

Complementary Words for Customer Service

The Truth About Body Language on the Phone

The Truth About Body Language on the Phone

Techniques to Improve Your Probing Questions

Techniques to Improve Your Probing Questions

Agent Statements for Supporting Bereaved Customers

Agent Statements for Supporting Bereaved Customers

Examples of Customer Service Empathy Statements

Examples of Customer Service Empathy Statements

21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

21 Ways to Say “I’m Sorry” and…

The Top 10 Call-Closing Statement Examples

The Top 10 Call-Closing Statement Examples

Reassurance Statements in Customer Service – With Examples

Reassurance Statements in Customer Service – With…

NATO Phonetic Alphabet – Free Download

NATO Phonetic Alphabet – Free Download

15 Examples of Probing Questions for Customer Service

15 Examples of Probing Questions for Customer Service

15 Ways to Build Rapport With Customers

15 Ways to Build Rapport With Customers

The Top 10 Acknowledgement Statements for Customer Service

The Top 10 Acknowledgement Statements for Customer Service

The Impact of Accents

The Impact of Accents

How to Deliver Bad News in Customer Service

How to Deliver Bad News in Customer Service

Australian Phonetic Alphabet – Free Download

Australian Phonetic Alphabet – Free Download

Inclusive Language for Ramadan in the Contact Centre

Inclusive Language for Ramadan in the Contact Centre

What Is Natural Language Processing (NLP)?

What Is Natural Language Processing (NLP)?

Empathy Statements for Customer Service With Examples

Empathy Statements for Customer Service With Examples

AER Statements for Customer Service

AER Statements for Customer Service

Getting Started With Customer Service Mantras and Vision Statements

Getting Started With Customer Service Mantras and Vision…

A Quick Guide to the Feel, Felt, Found Approach

A Quick Guide to the Feel, Felt, Found Approach

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