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Jonathan Gale

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25 Tips to Make Your Telesales People More Productive

25 Tips to Make Your Telesales People More Productive

25 Ways Technology Can … Increase Agent Productivity

25 Ways Technology Can … Increase Agent Productivity

How Do I… Make Time for Agent Training?

How Do I… Make Time for Agent Training?

16 Mistakes to Avoid With Call Scripting

16 Mistakes to Avoid With Call Scripting

What to Look for When Buying… A WFM Solution

What to Look for When Buying… A WFM Solution

Trade Secrets: How to Get the Best out of Your ACD

Trade Secrets: How to Get the Best out of Your ACD

Bringing the Field and Mobile Worker into the Contact Centre

Bringing the Field and Mobile Worker into the Contact…

How Do I… Create a ‘Channel of Choice’ Experience?

How Do I… Create a ‘Channel of Choice’…

What to Look for When Buying… A Performance Management Solution

What to Look for When Buying… A Performance Management…

Trade Secrets: Simple Ways to Improve Call Scripting

Trade Secrets: Simple Ways to Improve Call Scripting

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What’s Really Compromising Empathy in Customer Service?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports