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Jonathan Gale

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25 Tips to Make Your Telesales People More Productive

25 Tips to Make Your Telesales People More Productive

30 Strategies for Improving Agent Productivity

30 Strategies for Improving Agent Productivity

43 Things You Should NOT Do With Your IVR Messages

43 Things You Should NOT Do With Your IVR Messages

12 Ways to Exceed Customer Expectations

12 Ways to Exceed Customer Expectations

How Do You Make Your Call Centre PCI Compliant?

How Do You Make Your Call Centre PCI Compliant?

21 Great Ways to Personalise Your Customer Interactions

21 Great Ways to Personalise Your Customer Interactions

Seven Deadly Sins of Call Quality Monitoring

Seven Deadly Sins of Call Quality Monitoring

Trade Secrets: Getting the Best out of Your Outbound Dialler

Trade Secrets: Getting the Best out of Your Outbound…

16 Mistakes to Avoid With Call Scripting

16 Mistakes to Avoid With Call Scripting

The Future of Voice in the Contact Centre

The Future of Voice in the Contact Centre

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What’s Really Compromising Empathy in Customer Service?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports