White Paper: Impact of Digital Channels on Customer Engagement

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This white paper is an interview with Richard Snow, VP and Director of Customer and Contact Center Research at Ventana Research.

He is asked questions such as:

What are the key trends in customer engagement?
How is digital self-service expected to change over time?
What role is mobile technology expected to play in customer engagement?
What role are “robots” expected to play in customer engagement?

White Paper written by: Jacada

Click here to download your copy of the White Paper

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn

White Paper: Impact of Digital Channels on Customer Engagement

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