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Infinity CCS

Discover and explore our Infinity CCS content collection, including articles, blogs, news stories, case studies, resources and more.

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99 Ways to Change Your Contact Centre

99 Ways to Change Your Contact Centre

How to Develop the Best Contact Centre Script

How to Develop the Best Contact Centre Script

How Many Calls Should an Outbound Agent Make

How Many Calls Should an Outbound Agent Make

12 Ways to Exceed Customer Expectations

12 Ways to Exceed Customer Expectations

Quality Parameters in Outbound Calls

Quality Parameters in Outbound Calls

15 Tips to Improve Quality Monitoring

15 Tips to Improve Quality Monitoring

The Do’s and Don’ts of Call Scripting

The Do’s and Don’ts of Call Scripting

How Do You Make Your Call Centre PCI Compliant?

How Do You Make Your Call Centre PCI Compliant?

Dialler Strategy

Dialler Strategy

A list of Call Recording Suppliers

A list of Call Recording Suppliers

What to look for when buying – a hosted call centre solution

What to look for when buying – a hosted call…

On premise, managed service, hosted or cloud – Which is the best?

On premise, managed service, hosted or cloud –…

Seven Deadly Sins of Call Quality Monitoring

Seven Deadly Sins of Call Quality Monitoring

Answer Machine Detection

Answer Machine Detection

Benefits of outbound

Benefits of outbound

Top Tips to Improve the Contact Centre

Top Tips to Improve the Contact Centre

Ofcom bans Answer Machine Detection

Ofcom bans Answer Machine Detection

Outbound sales commission

Outbound sales commission

How to Reduce Agent Time Spent on Data Entry

How to Reduce Agent Time Spent on Data Entry

What to Look For When Buying – A Contact Centre Desktop Application

What to Look For When Buying – A Contact Centre…

List of outbound diallers

List of outbound diallers

What to Look for When Buying a Cloud-Based Contact Centre

What to Look for When Buying a Cloud-Based Contact Centre

What to look for when buying – a responsible outbound dialling solution

What to look for when buying – a responsible…

Outbound team structure

Outbound team structure

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise