The Largest Online Community for Contact Centre Professionals
Discover and explore our IFS content collection, including articles, blogs, news stories, case studies, resources and more.
Category
Sub Category
Subject
Using AI-Powered Chat in the Contact Centre
What Does Good Customer Service Look Like?
White Paper: AI, Virtual Assistance & Chatbots in…
Customer Service Within the Retail Sector: AI-Powered Chat
IFS | mplsystems Recognised in the Gartner 2017 Magic…
Grouping Activities in the Contact Centre
Exceed the Expectations of Connected Customers
Are You Ready for the Connected Customer?
What Is a “Connected Customer”?
Which Technologies Give the Best Return on Investment…
10 Techniques to Reduce Time Spent on ID and Verification
IFS Acquires mplsystems and Field Service Management
White Paper: 4 Key Factors That Define a True Unified…
White Paper: A Quick Guide to Implementing Self-Service…
mplsystems Launch AESOP Module for Scheduling and…
21 Smart Ways to Improve Webchat
The Field Service Management Expo Is Only Three Weeks Away
Solving the Field Service Customer Mess
Field Service Management Expo 2017
14 Ways to Improve Security for Customers
Top 10 Contact Centre Software and Technology 2017…
Voting Now Closed for the Technology Awards
25 Tips to Make Your Telesales People More Productive
21 Mistakes to Avoid… Cloud Contact Centre Technology
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise