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Discover and explore our IFS content collection, including articles, blogs, news stories, case studies, resources and more.

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mplsystems to Make 10th Expo Appearance

mplsystems to Make 10th Expo Appearance

Finding the Perfect Balance of AI and Agent-Assisted Service

Finding the Perfect Balance of AI and Agent-Assisted…

White Paper: AI, Virtual Assistance & Chatbots in the Contact Centre

White Paper: AI, Virtual Assistance & Chatbots in…

mplsystems Expands Sales Team

mplsystems Expands Sales Team

The Call Centre & Customer Services Summit: New Technology in High Demand

The Call Centre & Customer Services Summit: New…

Will Artificial Intelligence Eliminate Humans in the Retail Contact Centre?

Will Artificial Intelligence Eliminate Humans in the…

White Paper: A Quick Guide to Implementing Self-Service and Automation in the Contact Centre

White Paper: A Quick Guide to Implementing Self-Service…

Retail Shopping in the UK – Communication Channels of Preference

Retail Shopping in the UK – Communication Channels of…

Are You Ready for the Connected Customer?

Are You Ready for the Connected Customer?

mplsystems Named Visionary Once Again In Gartner’s 2016 Magic Quadrant For Contact Centre As A Service

mplsystems Named Visionary Once Again In Gartner’s 2016…

One Customer: How Many Agents?

One Customer: How Many Agents?

mplsystems to deliver multi-channel upgrade

mplsystems to deliver multi-channel upgrade

Where does Artificial Intelligence Belong in the Customer Experience?

Where does Artificial Intelligence Belong in the…

mplsystems Launch AESOP Module for Scheduling and Optimisation

mplsystems Launch AESOP Module for Scheduling and…

White Paper: Mobile App Features that Will Transform the Efficiency of Your Field-Based Workforce

White Paper: Mobile App Features that Will Transform the…

Cross-Functional Cooperation Is the Key to AI Success

Cross-Functional Cooperation Is the Key to AI Success

mplsystems Share Developments That Will Make Responding to Multi-Media Customers Easier

mplsystems Share Developments That Will Make Responding…

Virtual Assistance Solution Gets Enhanced

Virtual Assistance Solution Gets Enhanced

Health Product Retailer Unifies Customer Experience

Health Product Retailer Unifies Customer Experience

The First Step to Integrating AI in Your Customer Experience

The First Step to Integrating AI in Your Customer…

IFS | mplsystems Recognised in the Gartner 2017 Magic Quadrant

IFS | mplsystems Recognised in the Gartner 2017 Magic…

Retail Companies Need to Balance People and Bots

Retail Companies Need to Balance People and Bots

Solving the Field Service Customer Mess

Solving the Field Service Customer Mess

Field Service Management Expo 2017

Field Service Management Expo 2017

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise