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Handling Customers

Explore our range of resources on handling customers, with strategies for conflict resolution and customer retention.

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What to Say to an Angry Customer

What to Say to an Angry Customer

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

“Sorry for the Inconvenience” – How to Offer a Genuine…

Handling Sales Objections Over The Telephone

Handling Sales Objections Over The Telephone

27 Positive Statements to Use In Difficult Situations

27 Positive Statements to Use In Difficult Situations

Negative VS Positive Words in Customer Service – With Examples

Negative VS Positive Words in Customer Service –…

A Policy for Dealing with Abusive Customers

A Policy for Dealing with Abusive Customers

Training Cheat Sheet – Handling Difficult Customers

Training Cheat Sheet – Handling Difficult Customers

10 Ways to Say “Sorry For the Inconvenience Caused”

10 Ways to Say “Sorry For the Inconvenience Caused”

What is a Customer Service Representative (CSR)?

What is a Customer Service Representative (CSR)?

When Is It OK to Hang-Up on a Customer?

When Is It OK to Hang-Up on a Customer?

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Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports