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Handling Customers

Explore our range of resources on handling customers, with strategies for conflict resolution and customer retention.

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The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to…

How to Deal With Angry Customers

How to Deal With Angry Customers

Live Chat Quality – 7 Training Exercises to Improve It

Live Chat Quality – 7 Training Exercises to Improve It

The Secret to Dealing With Awkward Customers

The Secret to Dealing With Awkward Customers

How to Design an Escalation Matrix for Call Centre Agents

How to Design an Escalation Matrix for Call Centre Agents

How to Develop Empathy as a Skill in Your Frontline Teams

How to Develop Empathy as a Skill in Your Frontline Teams

How to Handle Contacts From Challenging Customers

How to Handle Contacts From Challenging Customers

10 Ways to Say “Sorry For the Inconvenience Caused”

10 Ways to Say “Sorry For the Inconvenience Caused”

How to Provide Closed-Loop Feedback With Employees and Customers

How to Provide Closed-Loop Feedback With Employees and…

Assurance Statements in Customer Service – With Examples

Assurance Statements in Customer Service – With…

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8×8 Enters a Strategic Partnership With ULAP

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Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports