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Handling Customers

Explore our range of resources on handling customers, with strategies for conflict resolution and customer retention.

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The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to…

How to Deal With Angry Customers

How to Deal With Angry Customers

Live Chat Quality – 7 Training Exercises to Improve It

Live Chat Quality – 7 Training Exercises to Improve It

The Secret to Dealing With Awkward Customers

The Secret to Dealing With Awkward Customers

How to Design an Escalation Matrix for Call Centre Agents

How to Design an Escalation Matrix for Call Centre Agents

How to Develop Empathy as a Skill in Your Frontline Teams

How to Develop Empathy as a Skill in Your Frontline Teams

How to Handle Contacts From Challenging Customers

How to Handle Contacts From Challenging Customers

10 Ways to Say “Sorry For the Inconvenience Caused”

10 Ways to Say “Sorry For the Inconvenience Caused”

How to Provide Closed-Loop Feedback With Employees and Customers

How to Provide Closed-Loop Feedback With Employees and…

Assurance Statements in Customer Service – With Examples

Assurance Statements in Customer Service – With…

15 Great Alternatives to “Sorry for the Inconvenience”

15 Great Alternatives to “Sorry for the Inconvenience”

How to Deal With Frustrated Customers – And Make Them Happy

How to Deal With Frustrated Customers – And Make…

How to Deal With Racism in the Contact Centre

How to Deal With Racism in the Contact Centre

The Ultimate Key to Crowdsourcing in Customer Service

The Ultimate Key to Crowdsourcing in Customer Service

How to Deal With an Indecisive Customer

How to Deal With an Indecisive Customer

13 Clever Tactics for Dealing With an Angry Phone Call

13 Clever Tactics for Dealing With an Angry Phone Call

Training Your Team to Take Ownership

Training Your Team to Take Ownership

How to Deal With a Talkative Customer

How to Deal With a Talkative Customer

4 Key Objectives to Improve Productivity and Customer Experience

4 Key Objectives to Improve Productivity and Customer…

27 Positive Statements to Use In Difficult Situations

27 Positive Statements to Use In Difficult Situations

The Best Ways to Communicate With Upset Customers

The Best Ways to Communicate With Upset Customers

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

“Sorry for the Inconvenience” – How to Offer a Genuine…

What is Service Recovery – With Examples

What is Service Recovery – With Examples

How to Manage and Exceed Customer Expectations – With Examples

How to Manage and Exceed Customer Expectations – With…

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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