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Handling Customers

Explore our range of resources on handling customers, with strategies for conflict resolution and customer retention.

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Support Employees Handling Emotionally Challenging Calls With Empathy

Support Employees Handling Emotionally Challenging Calls…

Really Understand Why Your Customers Are Contacting You

Really Understand Why Your Customers Are Contacting You

21 Ways to Improve Complaints Handling in Your Contact Centre

21 Ways to Improve Complaints Handling in Your Contact…

4 Ways to Get Your Customers Singing a Different Tune

4 Ways to Get Your Customers Singing a Different Tune

Zen and the Art of Handling Angry Customers

Zen and the Art of Handling Angry Customers

Training Cheat Sheet – Handling Difficult Customers

Training Cheat Sheet – Handling Difficult Customers

Turning Complaining Customers into Fans

Turning Complaining Customers into Fans

Engaged Agents = Happy Customers

Engaged Agents = Happy Customers

Handling Difficult Customers

Handling Difficult Customers

Dealing with Irate Customers

Dealing with Irate Customers

Handling Customer Complaints – Why You Need to Say Sorry

Handling Customer Complaints – Why You Need to Say…

How Best to Deal with Angry Customers

How Best to Deal with Angry Customers

Answers: Coping with Angry and Abusive Customers

Answers: Coping with Angry and Abusive Customers

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

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