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Graeme Gabriel

Graeme Gabriel, WFO Solution Consultant, NICE

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From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions

From Chaos to Control! Why Contact Centres Are…

Why Workforce Management Deserves a Seat at the Strategy Table

Why Workforce Management Deserves a Seat at the Strategy…

Our Top Webinars of 2024

Our Top Webinars of 2024

Recorded Webinar: Tips for Optimising Workforce Management

Recorded Webinar: Tips for Optimising Workforce Management

23 Key Processes Call Centre Automation Can Simplify

23 Key Processes Call Centre Automation Can Simplify

20 Best Practices for Messaging Customers

20 Best Practices for Messaging Customers

28 Brilliant Hacks to Improve Contact Centre Efficiency

28 Brilliant Hacks to Improve Contact Centre Efficiency

Calabrio Charts Record UK Growth

Calabrio Charts Record UK Growth

Must-See Expert Webinar – How to Migrate From Excel to WFM

Must-See Expert Webinar – How to Migrate From…

injixo Announce Their Upcoming Webinar Schedule

injixo Announce Their Upcoming Webinar Schedule

Is CSAT the Most Important Customer Experience Metric?

Is CSAT the Most Important Customer Experience Metric?

What Not to Miss at Expo 2016

What Not to Miss at Expo 2016

How to Become a High-Flier

How to Become a High-Flier

11 Top Tips on Flexible Shift Patterns

11 Top Tips on Flexible Shift Patterns

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise