Recorded Webinar: Tips for Optimising Workforce Management

Optimising workforce management webinar featured image

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There’s always room for improvement when it comes to workforce management, but over time it can become increasingly difficult to decide where best to focus your efforts for maximum impact.

If you’re concerned your strategy has become stale, join this webinar for fresh inspiration and new ways to optimise your workforce management.

Panellists:

Dan Smitley, WFM Expert

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Graeme Gabriel, NICE

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Megan Jones, Call Centre Helper

Topics Discussed:

What the best contact centres are doing with their WFM strategy
How the latest technology can help
Quick wins for instant results
New ways to engage your agents so everyone wins

Click here for this webinar recording.

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn