Recorded Webinar: 10 Ideas for a Contact Centre…

The Best Ways to Use Social Media in the Contact Centre

Winners and Losers – November 2013

Experts line up for Customer Experience Seminar

Mobile supervisor app released

Movers and Shakers – October 2013

Government should deliver consistent customer experience

20 Predictions for the Contact Centre of the Future

Whatever happened to multichannel customer service?

Trade Secrets: How to get the best out of your…

Award winners and photos from Call Centre Expo 2013

Winners and Losers – October 2013

Interactive Intelligence named company of the year

Preview line-up of Call Centre Expo 2013

Recorded Webinar: Contact Centre of the Future (2013)

Contact centres move to the cloud

Upcoming event – Delivering Social Customer Service

Interactive Intelligence recognised as a leader in a…

A baker’s dozen hot tips to motivate the contact…

IKEA deploys flat-pack contact centre

Genesys goes cloud

Technology Toolkit – connectivity and the cloud…

Mobile telecoms company deploys IP solution

Recorded Webinar: 10 Ways to Improve Your NetPromoter…