Genesys goes cloud

Genesys’s portfolio is now available on-demand from the cloud.

Genesys Cloud has been launched – a new comprehensive portfolio of cloud solutions for contact centres and customer engagement.

It consists of two offers: the newly available Platform On-Demand, which delivers the full capabilities of the Genesys platform from the cloud; and Solutions On-Demand, which delivers the recently acquired Angel cloud solutions for smaller contact centres and interactive voice response (IVR) for self-service.

Genesys Cloud Platform On-Demand:

• Provides a scalable set of solutions that enable companies to quickly implement world-class customer engagement solutions. Platform On-Demand supports flexible deployment scenarios, including a cloud-only model and a hybrid cloud model, which can blend on-premise and cloud-based solutions. The hybrid model provides the flexibility to integrate with existing on-premise Genesys-only or multi-vendor environments, allowing customers to migrate to the cloud at their own pace.
• Provides voice contact centres, self-service, proactive communications, speech analytics, workforce management, and multi-channel support for email, chat and mobile.

Genesys Cloud Solutions On-Demand:

• Is based on the Angel contact centre and IVR self-service solutions, and typically supports up to 150 agents with unlimited IVR ports. Designed for rapid deployment, Genesys Cloud Solutions On-Demand enables business or departmental users to get up and running quickly.

Genesys Cloud Platform On-Demand is available in both the United States (US) and the United Kingdom. Genesys Solutions On-Demand is only available in the US market. Genesys will roll out support for additional geographies in future releases.

“Through exciting acquisitions and internal innovation, Genesys has aggressively expanded its range of cloud solutions to ensure companies of all sizes can take advantage of world-class customer engagement combined with the benefits of rapid deployment and ease of use enabled by the cloud,” said Paul Segre, President and CEO, Genesys.

For more information, visit: http://www.genesyslab.com/products/cloud.aspx.