10 Great Ideas Delivered Straight From Superdry’s…

Recorded Webinar: The Contact Centre of the Future 2020

Report: 2017 Gartner Magic Quadrant for Contact Centre…

3 Benefits of Customer Service Technology

Podcast: Channel Shift: How can we safely move customers…

Recorded Webinar: How to Be World Class at Customer…

11 Mistakes to Avoid… Performance Management Tools

Trade Secrets: Getting the Best out of Your Agent Desktop

Recorded Webinar: Giving Excellent Customer Service to…

Podcast: How to Extract More Value From Your Contact…

Interactive Intelligence recognised as a leader in a…

WFM Tools That Are Available

What They Don’t Tell You About the Cloud

Genesys Integrates with Microsoft Office 365

Recorded Webinar: Efficiency vs Effectiveness

Recorded Webinar: 10 Smart Ways to Improve Average…

Net Promoter Score (NPS) is becoming less Important

How to Measure Chatbot Performance

Genesys goes cloud

Recorded Webinar: How to Simplify Customer Journeys

Genesys announces ‘Genesys One’

13 Mistakes to Avoid… Multichannel

Case Study: JT (formerly Jersey Telecom)

Podcast – Top Tips for Contact Centre Planning