Building society invests in new technology

What to look for when buying speech analytics

Taxi dispatch service deploys all-in-one IP…

Contact centre technology aids debt management

Recorded Webinar: The Contact Centre of the Future 2012

Interactive Intelligence wins IP contact centre award

Interactive Intelligence positioned in Contact Centre…

Interactive Intelligence to host Mobile Web Event

Recorded Webinar: Improving Customer Service on Social…

New mobile customer service solution launched

Publisher streamlines its contact centre operations

What to Look for When Buying a Cloud-Based Contact Centre

Pensions company overhauls its contact centre

Research shows businesses are under prepared for the…

Interactive Intelligence wins Infrastructure Award

Web event reveals key 2012 contact centre trends

Recorded Webinar: Executive Briefing on Contact Centre…

The Top 25 Contact Centre Technology – 2011

Top Tips for Monitoring the Quality of Emails

Top Tips for Back-Office WFM

How is SIP changing the contact centre?

Social Media and Customer Service: Which Network is Best?

Ten ways that social media can give you a competitive edge

What to Look for When Buying a Workforce Optimisation…