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Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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Foehn Awarded Genesys Gold Partner Status

Foehn Awarded Genesys Gold Partner Status

Genesys Acquires Pointillist and Exceed.ai

Genesys Acquires Pointillist and Exceed.ai

Friedbert Schuh Promoted to Senior Vice President and General Manager EMEA at Genesys

Friedbert Schuh Promoted to Senior Vice President and…

Mind the Gap of Customer Engagement Isolation

Mind the Gap of Customer Engagement Isolation

Nev Attends Call Centre Summit

Nev Attends Call Centre Summit

What Every CX Professional Needs to Know

What Every CX Professional Needs to Know

UK Employees Want Protection From Workplace Bots

UK Employees Want Protection From Workplace Bots

Improving Customer Retention With Journey Analytics

Improving Customer Retention With Journey Analytics

How to Measure the Performance of Your Bots

How to Measure the Performance of Your Bots

Genesys Launches Cloud AI Studio For Responsible Agentic AI

Genesys Launches Cloud AI Studio For Responsible Agentic…

Genesys Launches BeyondCX eLearning Program

Genesys Launches BeyondCX eLearning Program

Forrester Recognizes Genesys as a CCaaS Leader

Forrester Recognizes Genesys as a CCaaS Leader

Build a Sense of Community for Your Remote Workers

Build a Sense of Community for Your Remote Workers

Genesys Launches Genesys DX

Genesys Launches Genesys DX

IPI Picks Up Award at Genesys Partner Vision 2020

IPI Picks Up Award at Genesys Partner Vision 2020

5 Ways Technology Can Improve Customer Satisfaction In the Contact Centre

5 Ways Technology Can Improve Customer Satisfaction In…

Series Two of The Contact Centre Podcast Is Now Available in Full

Series Two of The Contact Centre Podcast Is Now…

Mobile telecoms company deploys IP solution

Mobile telecoms company deploys IP solution

Agentic AI – The Difference Between Leading and Lagging in CX

Agentic AI – The Difference Between Leading and…

Genesys Unveil New Contact Centre Multicloud Architecture

Genesys Unveil New Contact Centre Multicloud Architecture

Global Artificial Intelligence Centre of Excellence Established in Ireland

Global Artificial Intelligence Centre of Excellence…

Interactive Intelligence wins Infrastructure Award

Interactive Intelligence wins Infrastructure Award

New Research Shows That UK Consumers Are Warming Up to AI

New Research Shows That UK Consumers Are Warming Up to AI

Publisher streamlines its contact centre operations

Publisher streamlines its contact centre operations

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise