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Featured Webinar

Browse our featured webinars, that offer in-depth discussions and expert insights for call centre, contact centre and BPO professionals.

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Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Balancing Efficiency with Empathy in Customer…

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise

Webinar: Responsible AI in Customer Interactions –…

Webinar: Designing Exceptional Customer Experience

Webinar: Designing Exceptional Customer Experience

Webinar: Innovations and Trends for 2026 and Beyond

Webinar: Innovations and Trends for 2026 and Beyond

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Top Stories

How to Deal with That Awkward Agent

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise