Recorded Webinar: Designing Exceptional Customer Experience

Click here for this webinar recording

Yes, the rules have changed – yet again – on what it takes to design an exceptional customer experience.

Driven by ever higher customer expectations and even tighter budgets, contact centre leaders are being forced to do more with less.

But how are they doing this without sacrificing quality and the human touch?

Join this webinar where our panel of experts will be sharing real-life examples of how organizations are succeeding in building truly meaningful connections with their customers and pulling out all the stops to amplify the human experience in an AI-driven world.

Panellists:

• Michel Stevens, Customer Experience Master (CXM)

Click here to view the slides

• Jason Griffin, NiCE

Click here to view the slides

• Xander Freeman, Call Centre Helper

Topics Discussed:

• Real-life examples of where contact centres are succeeding right now
• The difference between automation and augmentation
• Where live agents will always prevail
• What best practice looks like in 2025
• Leaning into technology in a way that feels human

Click here for this webinar recording

Reviewed by: Jo Robinson