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Make Every Interaction Count With 100% Analytics
The Evolution of Contact Centre Management in the Remote…
3 Problems Remote Agents Face and How to Solve Them
5 Things You Need to Know About Consumer Duty Compliance
Why First Contact Fixes Are Key to Customer Loyalty
Examples of Customer Service Empathy Statements
Evaluagent Recognized as a Leader in Contact Centre…
Expert Predictions: What Will 2024 Bring for Contact…
The Difference Between BPO and Call Centres
Why CX Can’t Afford to Hang Up on the Voice Channel
Evaluagent Becomes a Gold Partner of the Get Out of Wrap…
The Game Changer: Gamification in Contact Centres
Balancing Efficiency and Effectiveness in the Contact…
Case Study: Seasalt Achieves a 100% Rise in Evaluations
How the AI-Human Partnership Drives Success
How Gamification Can Boost Agent Engagement
7 Statistics Affecting Contact Centres Today
10 Ways Technology Can Simplify the Contact Centre
Beyond the Buzz of AI: Key Considerations
3 Ways QA Can Revolutionize Contact Centres
What Not to Miss at Call & Contact Centre Expo 2023
How to Boost First Contact Resolution With AI
What’s the Difference Between Empathy and Sympathy?
10 Agent Engagement Learnings to Take Into 2024
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How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise