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Explore our range of resources on email and best practices for effective communication in contact centres.

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Perfect Your Automated Customer Service Emails

Perfect Your Automated Customer Service Emails

Tips to Write Better Customer Emails

Tips to Write Better Customer Emails

15% of Contact Centres Expect Agents to Handle More Than 11 Emails per Hour

15% of Contact Centres Expect Agents to Handle More Than…

Helpdesk 101 – An Introduction to Helpdesk Technology

Helpdesk 101 – An Introduction to Helpdesk Technology

Customer Service Emails and Letters: How to Review and Improve Your Templates

Customer Service Emails and Letters: How to Review and…

Staffing Calculator for Email Queues

Staffing Calculator for Email Queues

Best Practice Email Service Level Calculation

Best Practice Email Service Level Calculation

21 Quick Wins for Dealing With Chat and Email

21 Quick Wins for Dealing With Chat and Email

Making Your Customer Service Writing Simple, Friendly and Personal

Making Your Customer Service Writing Simple, Friendly…

What Is Customer Email Management? – With 10 Tips, Software Advice and Mistakes to Avoid

What Is Customer Email Management? – With 10 Tips,…

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