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eGain

Discover and explore our eGain content collection, including articles, blogs, news stories, case studies, resources and more.

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eGain Partners With Avaya

eGain Partners With Avaya

2019 Survey Report: What Contact Centres Are Doing Right Now

2019 Survey Report: What Contact Centres Are Doing Right…

One in Every Five Contact Centres Make This Surprising Self-Service Mistake

One in Every Five Contact Centres Make This Surprising…

White Paper: Transform Customer Service With Next-Gen Knowledge

White Paper: Transform Customer Service With Next-Gen…

18 Tried and Tested Ways to Improve the Customer Experience

18 Tried and Tested Ways to Improve the Customer…

15 Essential Strategies to Reduce Staff Turnover

15 Essential Strategies to Reduce Staff Turnover

29 Mistakes That Your Contact Centre Might Be Making

29 Mistakes That Your Contact Centre Might Be Making

20 Contact Centre Predictions for 2020

20 Contact Centre Predictions for 2020

15 Interesting Ways to Modernize Your Contact Centre

15 Interesting Ways to Modernize Your Contact Centre

White Paper: Chat and Cobrowse Customer Service That Pays Off

White Paper: Chat and Cobrowse Customer Service That…

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports