The Largest Online Community for Contact Centre Professionals
Browse our hand-picked selection of some of the best and most popular content Call Centre Helper has published.
Category
Sub Category
Subject
How do I Calculate… Schedule Adherence?
What Are the Best Security Questions for Call Centres?
27 Positive Statements to Use In Difficult Situations
Negative VS Positive Words in Customer Service –…
Positive Language for Customer Service Conversations…
How to Calculate First Contact Resolution (FCR) –…
10 Ways to Say “Sorry For the Inconvenience Caused”
The Top Call Centre Forecasting Models
9 Fun Customer Service Training Exercises
How to Calculate Productivity in the Contact Centre
How to Train Active Listening in the Call Centre –…
Call Centre Abbreviations to Speed up Wrap Time
30 Strategies for Improving Agent Productivity
10 Best Practices to Improve Customer Service Live Chat
43 Things You Should NOT Do With Your IVR Messages
16 Ways to Convince Agents to Work Overtime
How to Use Funnel Questions – With Examples
Assurance Statements in Customer Service – With…
10 Fun Ideas to Make an Office Olympics Games
What Other Names are Call Centre Agents Known By?
Top 10 Smart Call Centre Goals
What Are the Contact Centre Service Level Standards?
How To Deal With Vulnerable Customers
Customer Service Apologies – Keeping Sorry Fresh…
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise