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Editor’s Picks

Browse our hand-picked selection of some of the best and most popular content Call Centre Helper has published.

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Empathy Statements for Customer Service With Examples

Empathy Statements for Customer Service With Examples

The Top 10 Acknowledgement Statements for Customer Service

The Top 10 Acknowledgement Statements for Customer Service

What is Call Centre Shrinkage and How to Calculate It?

What is Call Centre Shrinkage and How to Calculate It?

100 Complimentary Words and Phrases to Use in Customer Service

100 Complimentary Words and Phrases to Use in Customer…

10 Catchy Greeting Examples for Customer Service

10 Catchy Greeting Examples for Customer Service

15 Ways to Build Rapport With Customers

15 Ways to Build Rapport With Customers

UK Phonetic Alphabet – Free Download

UK Phonetic Alphabet – Free Download

20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls

20 Sneaky Tricks That Call Centre Agents Use to Avoid…

21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

21 Ways to Say “I’m Sorry” and…

How to Calculate Staffing in a Contact Centre

How to Calculate Staffing in a Contact Centre

How to Write a Great Customer Service Letter – With Examples

How to Write a Great Customer Service Letter –…

What is Attrition Rate and How to Calculate It

What is Attrition Rate and How to Calculate It

Top 10 Contact Centre Software and Technology

Top 10 Contact Centre Software and Technology

The Top 10 Call-Closing Statement Examples

The Top 10 Call-Closing Statement Examples

How to Calculate Occupancy in the Contact Centre

How to Calculate Occupancy in the Contact Centre

Positive Statements to Increase Customer Satisfaction

Positive Statements to Increase Customer Satisfaction

32 Tips for Reducing Average Handling Time (AHT)

32 Tips for Reducing Average Handling Time (AHT)

Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE…

What Are the Industry Standards for Call Centre Metrics?

What Are the Industry Standards for Call Centre Metrics?

The Best Courtesy Words and Expressions to Use in Customer Service

The Best Courtesy Words and Expressions to Use in…

15 Things You Should Never Say to a Customer

15 Things You Should Never Say to a Customer

The Top 10 Customer Service Strategies That Stand the Test of Time

The Top 10 Customer Service Strategies That Stand the…

What is Erlang and the Erlang Calculator?

What is Erlang and the Erlang Calculator?

How to Reduce Average Handling Time (AHT)

How to Reduce Average Handling Time (AHT)

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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