The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Free Downloads

Find and explore a range of free downloadable resources to support training, operations, and customer engagement in contact centres.

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

Training Cheat Sheet – Influence

Training Cheat Sheet – Influence

Top 10 Contact Centre Trophies

Top 10 Contact Centre Trophies

Training Cheat Sheet – Creating Advocates

Training Cheat Sheet – Creating Advocates

Goodwill Gestures for Better Customer Relationships

Goodwill Gestures for Better Customer Relationships

How to Improve the Customer Experience – With a Checklist

How to Improve the Customer Experience – With a Checklist

The Customer Experience Checklist

The Customer Experience Checklist

Staff Engagement Checklist

Staff Engagement Checklist

Speech Analytics Checklist – Free Download

Speech Analytics Checklist – Free Download

Cheat Sheet – Customer Service Apology Statements

Cheat Sheet – Customer Service Apology Statements

How to Improve Customer Experience Management (CEM)

How to Improve Customer Experience Management (CEM)

Complementary Words for Customer Service

Complementary Words for Customer Service

How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

How to Use Mock Calls to Improve Agent Performance – With Free Exercises

How to Use Mock Calls to Improve Agent Performance –…

Open Questions to Use in Customer Service

Open Questions to Use in Customer Service

Are You Overcomplicating Agent Motivation?

Are You Overcomplicating Agent Motivation?

A Checklist for Implementing… Speech Analytics

A Checklist for Implementing… Speech Analytics

The 7 Cs of Effective Communication

The 7 Cs of Effective Communication

Live Chat Quality – 7 Training Exercises to Improve It

Live Chat Quality – 7 Training Exercises to Improve It

Alternatives to Saying “Don’t Worry” to Customers

Alternatives to Saying “Don’t Worry” to…

50 Tips to Improve Your Service Strategy

50 Tips to Improve Your Service Strategy

The Ultimate Guide to Call Centre Agent Performance Dashboards

The Ultimate Guide to Call Centre Agent Performance…

10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Understanding the AHT Glidepath to Track Agent Onboarding

Understanding the AHT Glidepath to Track Agent Onboarding

How to Reduce Your Absence and Attrition Rates by 5% in 12 Months

How to Reduce Your Absence and Attrition Rates by 5% in…

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise