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Find and explore a range of free downloadable resources to support training, operations, and customer engagement in contact centres.

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10 Ways to Say “Sorry For the Inconvenience Caused”

10 Ways to Say “Sorry For the Inconvenience Caused”

15 Clarifying Questions For Customer Service

15 Clarifying Questions For Customer Service

The Definitive Guide to Improving Agents’ Customer Service Vocabulary

The Definitive Guide to Improving Agents’ Customer…

Comedy Phonetic Alphabet – Free Download

Comedy Phonetic Alphabet – Free Download

The Customer Experience Checklist

The Customer Experience Checklist

Staff Engagement Checklist

Staff Engagement Checklist

Speech Analytics Checklist – Free Download

Speech Analytics Checklist – Free Download

Spanish Phonetic Alphabet – Free Download

Spanish Phonetic Alphabet – Free Download

Assurance Statements in Customer Service – With Examples

Assurance Statements in Customer Service – With…

15 Great Alternatives to “Sorry for the Inconvenience”

15 Great Alternatives to “Sorry for the Inconvenience”

French Phonetic Alphabet – Free Download

French Phonetic Alphabet – Free Download

UK Phonetic Alphabet – Free Download

UK Phonetic Alphabet – Free Download

Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy

Excel Based Erlang Calculator for Contact Centres – with…

How to Use Funnel Questions – With Examples

How to Use Funnel Questions – With Examples

Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE…

25 Affirmative Words and Statements to Support Customers

25 Affirmative Words and Statements to Support Customers

How to Reduce Your Absence and Attrition Rates by 5% in 12 Months

How to Reduce Your Absence and Attrition Rates by 5% in…

The Best Ways to Start and End a Customer Conversation

The Best Ways to Start and End a Customer Conversation

How to Create a Customer Balanced Scorecard – with Template and Examples

How to Create a Customer Balanced Scorecard – with…

How to Bridge Silence on a Call

How to Bridge Silence on a Call

10 Feedback Examples to Improve Contact Centre Performance

10 Feedback Examples to Improve Contact Centre Performance

50 Tips to Improve Your Service Strategy

50 Tips to Improve Your Service Strategy

A Checklist for Implementing… Speech Analytics

A Checklist for Implementing… Speech Analytics

Excel Schedule Adherence Template – Free Download

Excel Schedule Adherence Template – Free Download

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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