The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Free Downloads

Find and explore a range of free downloadable resources to support training, operations, and customer engagement in contact centres.

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

The Ultimate Guide to Call Centre Agent Performance Dashboards

The Ultimate Guide to Call Centre Agent Performance…

10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Live Chat Quality – 7 Training Exercises to Improve It

Live Chat Quality – 7 Training Exercises to Improve It

Open Questions to Use in Customer Service

Open Questions to Use in Customer Service

Alternatives to Saying “Don’t Worry” to Customers

Alternatives to Saying “Don’t Worry” to…

Complementary Words for Customer Service

Complementary Words for Customer Service

Understanding the AHT Glidepath to Track Agent Onboarding

Understanding the AHT Glidepath to Track Agent Onboarding

The 7 Cs of Effective Communication

The 7 Cs of Effective Communication

How to Use Mock Calls to Improve Agent Performance – With Free Exercises

How to Use Mock Calls to Improve Agent Performance –…

21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

21 Ways to Say “I’m Sorry” and…

The Top 10 Call-Closing Statement Examples

The Top 10 Call-Closing Statement Examples

What is Call Centre Shrinkage and How to Calculate It?

What is Call Centre Shrinkage and How to Calculate It?

NATO Phonetic Alphabet – Free Download

NATO Phonetic Alphabet – Free Download

The Top 10 Acknowledgement Statements for Customer Service

The Top 10 Acknowledgement Statements for Customer Service

Australian Phonetic Alphabet – Free Download

Australian Phonetic Alphabet – Free Download

100 Complimentary Words and Phrases to Use in Customer Service

100 Complimentary Words and Phrases to Use in Customer…

Cheat Sheet – Customer Service Apology Statements

Cheat Sheet – Customer Service Apology Statements

Empathy Statements for Customer Service With Examples

Empathy Statements for Customer Service With Examples

Goodwill Gestures for Better Customer Relationships

Goodwill Gestures for Better Customer Relationships

The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

The Top 50 Words to Describe Yourself on Your CV in 2025

The Top 50 Words to Describe Yourself on Your CV in 2025

How to Improve the Customer Experience – With a Checklist

How to Improve the Customer Experience – With a Checklist

8 Ways to Improve Schedule Adherence

8 Ways to Improve Schedule Adherence

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise