Donna Fluss Archives - Contact Centre Helper

Donna Fluss

Donna Fluss, Owner, DMG Consulting LLC

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Our Top Webinars of 2024

Our Top Webinars of 2024

9 Clever Ways to Improve Agent Schedules

9 Clever Ways to Improve Agent Schedules

Calabrio Receive Plaudits for Their Workforce Optimization Solution

Calabrio Receive Plaudits for Their Workforce…

Playvox Acquires Agyle Time

Playvox Acquires Agyle Time

Five9 to Acquire Inference Solutions

Five9 to Acquire Inference Solutions

NICE Named Market Share Leader

NICE Named Market Share Leader

What’s New in the World of Contact Centre WFM?

What’s New in the World of Contact Centre WFM?

NICE inContact CXone Receives Perfect Scores in New DMG Report

NICE inContact CXone Receives Perfect Scores in New DMG…

Calabrio Acquires Teleopti

Calabrio Acquires Teleopti

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

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Contact.io Conference

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Upcoming Webinars

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Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?