CallMiner Ranked for Speech Analytics

The provider of analytics solutions has been ranked highly in overall customer and product satisfaction in the latest DMG Consulting Report.

CallMiner has received top honours in DMG Consulting’s 2014-2015 Speech Analytics Product and Market Report for the second time in three years.

The survey is designed to measure end-user satisfaction with speech analytics vendors and their products, as well as their service, support, professional services, training, and innovation.

The company topped the competition in 8 of 10 categories, with a perfect score in 6, including Overall Vendor Satisfaction. They also led the product satisfaction category, achieving a perfect score on 18 of 21 components and top marks in 20 of those.

“The speech analytics market continues to grow and evolve at a rapid rate,” said Donna Fluss, President of DMG Consulting. “This market has come a long way in a short time, and a great deal more is expected as leading vendors deliver innovation to the market that extends the uses and benefits of these solutions throughout enterprises.”

“It is very gratifying to once again be ranked first in overall vendor satisfaction by our customers,” said Terry Leahy, CEO at CallMiner. “Receiving top scores in this survey confirms our belief that achieving success with analytics involves a continuous partnership that enables our customers to realize best-in-class speed to intelligence and improved business operations.”

For more information about CallMiner, visit their website.