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Donna Fluss

Donna Fluss, Owner, DMG Consulting LLC

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Making the Case for Real-Time Automation

Making the Case for Real-Time Automation

NewVoiceMedia Partners With Verint

NewVoiceMedia Partners With Verint

How Can the Contact Centre Be a Leader in Customer Experience?

How Can the Contact Centre Be a Leader in Customer…

WFO Video Series: Driving Contact Centre Awareness

WFO Video Series: Driving Contact Centre Awareness

NICE Continues to Expand its Contact Centre WFO Market Share Lead

NICE Continues to Expand its Contact Centre WFO Market…

NICE Is the Clear Leader in Speech Analytics Outpacing Market Growth

NICE Is the Clear Leader in Speech Analytics Outpacing…

Real-Time Speech Analytics from Verint Optimises Customer Engagement with Actionable Intelligence

Real-Time Speech Analytics from Verint Optimises…

4 Ways to Help Agents Manage Their Own Performance

4 Ways to Help Agents Manage Their Own Performance

8 Tricks for Speech Analytics Success

8 Tricks for Speech Analytics Success

CallMiner Recognise Excellence

CallMiner Recognise Excellence

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What’s Really Compromising Empathy in Customer Service?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports