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Customer Effort

Browse our range of content on reducing customer effort to improve satisfaction and loyalty in contact centres.

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Top 10 Customer Experience KPIs

Top 10 Customer Experience KPIs

Less Than 20% of Contact Centres Calculate Customer Effort

Less Than 20% of Contact Centres Calculate Customer Effort

Recorded Webinar: Customer Effort and the Contact Centre

Recorded Webinar: Customer Effort and the Contact Centre

Recorded Webinar: How to Reduce Customer Effort in the Contact Centre

Recorded Webinar: How to Reduce Customer Effort in the…

Customer Effort and Emotion – 10 Reasons to Take Action Today

Customer Effort and Emotion – 10 Reasons to Take…

Only 36% of contact centres plan to use Customer Effort

Only 36% of contact centres plan to use Customer Effort

Reduced Effort = Happier Customers

Reduced Effort = Happier Customers

Build Loyalty by Reducing Customer Effort, Not Delighting Them

Build Loyalty by Reducing Customer Effort, Not…

Less Effort Linked to Fewer Complaints

Less Effort Linked to Fewer Complaints

42% of Contact Centres Have No Plans to Begin Measuring Customer Effort

42% of Contact Centres Have No Plans to Begin Measuring…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise