The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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4th March 2014
Customer Effort has become the latest metric of choice for the contact centre. It is being used by many of the forward thinking contact centres.
In this webinar we will be exploring the concept of customer effort and how it can be best used within the contact centre.
This webinar was brought to you by Call Centre Helper and is sponsored by Netcall
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
