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ContactBabel

Discover and explore our ContactBabel content collection, including articles, blogs, news stories, case studies, resources and more.

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ContactBabel Launches Latest Survey for 2025 Insights

ContactBabel Launches Latest Survey for 2025 Insights

“Exceeding UK Customer Expectations 2024-25” – 5 Key Findings

“Exceeding UK Customer Expectations 2024-25” – 5…

Take Part: The UK Contact Centre Decision-Makers’ Guide

Take Part: The UK Contact Centre Decision-Makers’…

Mishearing on Customer Calls Costing Contact Centres £246m a Year

Mishearing on Customer Calls Costing Contact Centres…

Take Part in the 2023 UK Contact Centre Decision-Makers’ Guide

Take Part in the 2023 UK Contact Centre…

Take Part in the 2022 UK Contact Centre Decision-Makers’ Guide

Take Part in the 2022 UK Contact Centre…

The 2021-22 UK Customer Experience Decision-Makers’ Guide

The 2021-22 UK Customer Experience…

How Video Can Support Business Interactions

How Video Can Support Business Interactions

Social Media Customer Service – Small but Deadly?

Social Media Customer Service – Small but Deadly?

Take Part In the Industry’s Largest Survey and Benchmark Your Contact Centre

Take Part In the Industry’s Largest Survey and…

What Is Workforce Management (WFM) in BPO?

What Is Workforce Management (WFM) in BPO?

A Guide to Call Centre Forecasting

A Guide to Call Centre Forecasting

The 2017-18 UK Contact Centre Decision-Makers’ Guide Now Available

The 2017-18 UK Contact Centre Decision-Makers’…

The Inner Circle Guide to Self-Service Report

The Inner Circle Guide to Self-Service Report

32,000 Jobs in UK Contact Centres Are Set to Bear the Brunt of Brexit

32,000 Jobs in UK Contact Centres Are Set to Bear the…

The 2016/17 UK Contact Centre HR & Operational Benchmarking Report

The 2016/17 UK Contact Centre HR & Operational…

Survey – What Are European Contact Centres Doing in 2016?

Survey – What Are European Contact Centres Doing in 2016?

2016 Industry Report Released

2016 Industry Report Released

Agent Attrition up to 22%

Agent Attrition up to 22%

Only 12% of Customers Prefer a Phone Call

Only 12% of Customers Prefer a Phone Call

Agent Salaries Fail to Keep up With Inflation

Agent Salaries Fail to Keep up With Inflation

New Cloud Report Available

New Cloud Report Available

Survey – What Should Be Done About Nuisance Calls?

Survey – What Should Be Done About Nuisance Calls?

The Future of Voice in the Contact Centre

The Future of Voice in the Contact Centre

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise