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ContactBabel

Discover and explore our ContactBabel content collection, including articles, blogs, news stories, case studies, resources and more.

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ContactBabel Launches Latest Survey for 2025 Insights

ContactBabel Launches Latest Survey for 2025 Insights

“Exceeding UK Customer Expectations 2024-25” – 5 Key Findings

“Exceeding UK Customer Expectations 2024-25” – 5…

Take Part: The UK Contact Centre Decision-Makers’ Guide

Take Part: The UK Contact Centre Decision-Makers’…

Mishearing on Customer Calls Costing Contact Centres £246m a Year

Mishearing on Customer Calls Costing Contact Centres…

Take Part in the 2023 UK Contact Centre Decision-Makers’ Guide

Take Part in the 2023 UK Contact Centre…

Take Part in the 2022 UK Contact Centre Decision-Makers’ Guide

Take Part in the 2022 UK Contact Centre…

The 2021-22 UK Customer Experience Decision-Makers’ Guide

The 2021-22 UK Customer Experience…

How Video Can Support Business Interactions

How Video Can Support Business Interactions

Social Media Customer Service – Small but Deadly?

Social Media Customer Service – Small but Deadly?

Take Part In the Industry’s Largest Survey and Benchmark Your Contact Centre

Take Part In the Industry’s Largest Survey and…

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports