The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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24th March 2017
“The Inner Circle Guide to Self-Service” is a major independent analyst report, aimed at providing customer contact professionals with the latest analysis and data around current and future web and telephony self-service issues.
The 140-page report is free to download and contains detailed insight into:
To download “The Inner Circle Guide to Self-Service” free of charge, please visit www.contactbabel.com/reports.cfm. There are US and UK versions, containing statistics & findings specific to those industries.
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
